Benefits Advice?

Following our successful pilot work we have now established a benefits advice service for people with and affected by MND in England and Wales. The service is available by telephone, e-mail and webchat*.

Telephone:??????????????? ??????????? ??0808 801 0620 (free to call)

E-mail and webchat: ??????????? www.mndassociation.org/benefitsadvice

The service is provided in partnership with Citizens Advice Cardiff and Vale and will:

Help users identify the benefits they may be eligible to claim and how best to claim them

• Deal with complex benefits issues, including appeals against benefits decisions

Welsh speaking advisers are available on request.

*The telephone and e-mail services are available from 24th Apr 2017, the webchat service will go live later in the week.

You can either contact the service on behalf of your patients or simply suggest that they or their families/friends contact it direct.

As part of the development of the service we are looking at how best we can help people who cannot use the phone, e-mail or webchat complete benefits applications at home and how we can make the service available to people who do not speak English or Welsh.