One of our members wrote the following report about services being offerred during the current pandemic crisis.
Due to Covid-19 my normal clinic was cancelled. I was offered a video consultation instead.
This would be with the same consultant and specialist nurse
that I would have seen.
The only stipulation was that I had to have a smartphone
(ios or android).
If I didn’t have a smartphone there was a contact number to
call to advise them.
On the day of my appointment I received a text message with
a link that I had to press at the time of my appointment.
This opened a video screen on my phone where I could see the
consultant and specialist nurse in a room.
The video quality was very good and the audio was clear. I
had no buffering issues. Although I have a very poor mobile phone signal I have
a very fast internet connection so I tend to run everything through my internet
I felt that I had had a proper consultation and had covered
everything that I wanted to ask (I had made some notes beforehand).
I didn’t feel rushed.
An issue was that normally before the appointment I would
have blood/lung function tests at the hospital and then discussed at the
This could not happen.
Another issue is privacy. Its important that you are
somewhere quiet and can talk freely. Likewise it is important at the hospital
that it is treated as though the patient is physically in the room.
I would certainly like to use the system again.
When we are in more ‘normal’ times perhaps we could be given a choice hospital attendance or video consultation.
Chrissie Batts MND Specialist Nurse who was part of the above consultation added the following.
Since the start of the
Covid-19 virus which has caused havoc in our lives, we have all had to
adapt. Being a technophobe with little
knowledge, this has been even more of a challenge.
Usually, I would meet people living with MND at home or in the clinic, having face to face to discussions. As clinics and home visits became suspended, I was asked to trial the new system that EKHUFT were introducing to support consultations.
I trialled this with a
couple of colleagues prior to breaking it out to patients!
I surprised myself as to
how easy this system is to use, so am encouraging other nurses to use this
system. Obviously it isn’t the same as
meeting face to face but, at the present time, it is solving a few difficulties.
If you have used the system with me please let me know your thoughts which I can share with the IT team